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Managing Conflict

This half-day workshop explores conflict resolution in the workplace and, effective methods in which to resolve this without escalation.  



To recognise different aspects of conflict that staff and professionals may encounter and to understand and be aware of different methods of resolving such conflicts.


By the end of the workshop, participants will be able to:


  1. Describe common causes of conflict

  2. Describe two forms of communication, i.e. verbal and non-verbal

  3. Give examples of communication breakdown

  4. Explain three examples of communication models that can assist conflict in conflict resolution

  5. Describe patterns of behaviour they may encounter during different interactions

  6. Explain the different warning and danger signs

  7. Give examples of impact factors

  8. Describe the use of distance when dealing with conflict

  9. Explain the use of “reasonable force” as it applies to conflict resolution

  10. Describe different methods for dealing with possible conflict situations

NB:  Workshops can be delivered online or face-to-face.

For more information on supporting your staff in this initiative Contact us at:

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